We zijn een wereldwijd netwerk van lokale specialisten

Over Transcom

Mensen hebben hoge verwachtingen van organisaties: ze eisen flexibiliteit, keuzevrijheid en direct een oplossing als iets als iets niet helemaal perfect is. Onze customer experience-helden springen in gaten, verhelderen vragen en regelen oplossingen. Met geduld en gevoel voor service.

Wij zijn de stem van onze klanten. Onze specialisten zetten alles op alles om problemen op te lossen - of het nu gaat om snelle foutopsporing of het oplossen van dieperliggende problemen. Stuk voor stuk zijn ze uitgerust met de nieuwste technologie. Omdat we graag voorop lopen, blijven we ons continu ontwikkelen en spelen we in op de nieuwste trends en technologie. Zo vinden we continu ​​nieuwe manieren om de klantervaring te verbeteren. Dat is wat we bedoelen met slimmere interacties.

We zijn met 27.000 specialisten in 50 contactcenters. Plus een uitgebreid netwerk van lokale agents dat zich uitstrekt over 20 landen. We zetten ons in voor internationale klanten in verschillende branches. En we doen niets liever dan mensen blij maken. Als het moet in 33 talen. Wij zijn Transcom.
 

Onze visie

Door smarter people experiences te creëren maken we het dagelijks leven gemakkelijker



 
Onze missie

We zijn de stem van onze opdrachtgevers – Een wereldwijde partner die met passie menselijk talent combineert met intelligente technologie om smarter people experiences te creëren voor iedereen

Onze propositie

Met passie creëren we elke dag weer smarter people experiences voor iedereen

Wat dit betekent voor…

Uw organisatie

Interacties die het dagelijks leven gemakkelijk maken

Uw klanten

Tevreden klanten die meer kopen en vaker terugkomen

Transcom

Hechtere relaties, geïnspireerde medewerkers

Onze mensen
Gepassioneerd talent versterkt door intelligente technologie

De sleutel tot uitstekende customer care? Betrokken, deskundige en enthousiaste medewerkers. Daarom zijn we zuinig op ons talent.

Opleiding en training

Met een breed scala aan opleidingen en trainingen helpen we onze mensen groeien. Zodat ze van de hoed en de rand weten, zelfs van de allernieuwste producten en diensten. Want wie wil innoveren moet investeren in zijn mensen.

Transcom biedt jong talent een platform voor loopbaanontwikkeling. Met onze interne ontwikkelings- en leiderschapsprogramma's groeien onze medewerkers uit tot uitstekende specialisten, die over het algemeen graag bij ons blijven. En de mensen die uitvliegen doen het goed.

De Rolodex heeft zijn beste tijd gehad, vinden we. Met digitale recruitment zorgen we dat onze medewerkers goed bij ons passen - en wij bij hen. Snel, effectief en met zo min mogelijk risico op discriminatie.

We vinden: het kan altijd beter. Daarom zijn we scherp op onze resultaten. We leggen onze best practices voortdurend onder de loep. Zo leveren we consistent prestaties van wereldklasse. Niet voor niets zijn we een ​​van de belangrijkste spelers op het gebied van outsourcing en customer care.

Maatschappelijk Verantwoord Ondernemen
Duurzaamheid is integraal onderdeel van onze bedrijfsstrategie, onze bedrijfscultuur en ons dagelijkse werk.

Ons MVO-programma Transcom Cares stoelt op drie pijlers: de ontwikkeling van onze medewerkers, gelijkheid en diversiteit, en maatschappelijke betrokkenheid.

Lees ons laatste Duurzaamheidsrapport (Engels)



 

We streven ernaar om onze mensen een veilige en prettige werkomgeving te bieden, waarin ze goed gedijen en zich gestimuleerd voelen om hun carrière te ontwikkelen.

Bij Transcom kijken we niet naar kleur, gender, seksuele voorkeur of wat dan ook. Wij kijken naar wie je bent en wat je kunt. Bij ons werken mensen uit alle windstreken, uit alle sociale lagen, van alle geaardheden.

We zijn zeer betrokken bij de omgeving waarin we actief zijn. Onze medewerkers zijn stuk voor stuk mensen die graag mensen helpen, zowel professioneel als privé. Dat maakt ons trots.

Transcom staat volledig achter de tien beginselen van het Global Compact van de Verenigde Naties, op het gebied van mensenrechten, arbeidsomstandigheden, milieu en corruptie.

Aandeelhoudersinformatie
Investeerders blijven op de hoogte via onze financiële rapporten, presentaties en persberichten. Of raadplegen onze financiële kalender.

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael was appointed President & Chief Executive Officer in 2017.

Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.

Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO).

Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.

Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.

Eva Wikmark Walin

Chief People Officer (CPO)

Eva Wikmark Walin

Chief People Officer (CPO)

Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within the IT and Telco industry since 25 years.

Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer. 

Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a non profit organization supporting Orphanages in Estonia, due to her Estonian origin.

Stefan Berg

Chief Technology Officer (CTO)

Stefan Berg

Chief Technology Officer (CTO)

Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was ​Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Alexandra Dahan

Head of Corporate Projects

Alexandra Dahan

Head of Corporate Projects

Helene Ruda

Head of Group Communications

Helene Ruda

Head of Group Communications

Steffen Bagge

Chief Operating Officer, Europe

Steffen Bagge

Chief Operating Officer, Europe

Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.

Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel. 

Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries. 

Steffen holds a BA in Business Administration from Copenhagen Business School.

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.

Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.

Pernilla holds a Master of Law from Stockholm University, Sweden.

Juan Brun

General Manager, Iberia Cluster

Juan Brun

General Manager, Iberia Cluster

Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.

Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.

Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.

Gianluca Gemma

General Manager, Italy Cluster

Gianluca Gemma

General Manager, Italy Cluster

Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.

Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.

Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.

Robert Kresing

General Manager, Central Cluster

Robert Kresing

General Manager, Central Cluster

Robert joined Transcom in April 2019 as General Manager for the Central Cluster.

Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.

Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).

Fredrik Cappelen

Chairman

Fredrik Cappelen

Chairman

Elected to the Board in 2015, chairman since 2017

Born: 1957

Nationality: Swedish

Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.

Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.

Mr. Cappelen holds a MSc in Economics from Uppsala University.

Mattias Holmström

Elected to the Board in 2017

Mattias Holmström

Elected to the Board in 2017

Born: 1983

Nationality: Swedish citizen

Other assignments: Member of the board of Meltwater Group

Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.

Klas Johansson

Elected to the Board in 2015

Klas Johansson

Elected to the Board in 2015

Born: 1976

Nationality: Swedish citizen

Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.

Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.

Mr. Johansson holds a MSc from the Stockholm School of Economics.

Fredrik Nylander

Elected to the board in 2018

Fredrik Nylander

Elected to the board in 2018

Born: 1978

Nationality: Swedish

Other assignments: Board member BTI Studios

Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.

Eivind Roald

Elected to the board in 2018

Eivind Roald

Elected to the board in 2018

Born: 1966

Nationality: Norwegian

Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.

Alfred von Platen

Elected to the board in 2018

Alfred von Platen

Elected to the board in 2018

Born: 1968

Nationality: Swedish

Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.

Eigendomsstructuur
Transcom is een particulier bedrijf. Altor Fund IV is de meerderheidsaandeelhouder, naast minderheidsbelegger Gunilla von Platen (de vorige oprichter en eigenaar van Xzakt Kundrelation), evenals bepaalde sleutelpersonen van het managementteam van Transcom.

Over Altor

Altor is een familie van private equity-fondsen die zich richt op het investeren in en ontwikkelen van middelgrote bedrijven. Op deze manier kan een blijvende waarde gecreëerd worden met als doel een echt verschil te kunnen maken als een waardevolle partner voor eigenaren en managers bij het opbouwen en ontwikkelen van bedrijven van wereldklasse. Toonaangevende internationale institutionele beleggers hebben in totaal EUR 5,8 miljard toegezegd aan de vier Altor-fondsen. Altor werkt, samen met de vorige eigenaren, actief aan het opbouwen en ontwikkelen van bedrijven en heeft dergelijke mede-eigendommen in het merendeel van hun investeringen bereikt.