We zijn een wereldwijd netwerk van lokale specialisten
Wij zijn de stem van onze klanten. Onze specialisten zetten alles op alles om problemen op te lossen - of het nu gaat om snelle foutopsporing of het oplossen van dieperliggende problemen. Stuk voor stuk zijn ze uitgerust met de nieuwste technologie. Omdat we graag voorop lopen, blijven we ons continu ontwikkelen en spelen we in op de nieuwste trends en technologie. Zo vinden we continu nieuwe manieren om de klantervaring te verbeteren. Dat is wat we bedoelen met slimmere interacties.
We zijn met 26.000 specialisten in 50 contactcenters. Plus een uitgebreid netwerk van lokale agents dat zich uitstrekt over 22 landen. We zetten ons in voor internationale klanten in verschillende branches. En we doen niets liever dan mensen blij maken. Als het moet in 33 talen. Wij zijn Transcom.
Door smarter people experiences te creëren maken we het dagelijks leven gemakkelijker
We zijn de stem van onze opdrachtgevers – Een wereldwijde partner die met passie menselijk talent combineert met intelligente technologie om smarter people experiences te creëren voor iedereen
Met passie creëren we elke dag weer smarter people experiences voor iedereen
Wat dit betekent voor…
Interacties die het dagelijks leven gemakkelijk maken
Tevreden klanten die meer kopen en vaker terugkomen
Hechtere relaties, geïnspireerde medewerkers
De sleutel tot uitstekende customer care? Betrokken, deskundige en enthousiaste medewerkers. Daarom zijn we zuinig op ons talent.
Met een breed scala aan opleidingen en trainingen helpen we onze mensen groeien. Zodat ze van de hoed en de rand weten, zelfs van de allernieuwste producten en diensten. Want wie wil innoveren moet investeren in zijn mensen.
Transcom biedt jong talent een platform voor loopbaanontwikkeling. Met onze interne ontwikkelings- en leiderschapsprogramma's groeien onze medewerkers uit tot uitstekende specialisten, die over het algemeen graag bij ons blijven. En de mensen die uitvliegen doen het goed.
De Rolodex heeft zijn beste tijd gehad, vinden we. Met digitale recruitment zorgen we dat onze medewerkers goed bij ons passen - en wij bij hen. Snel, effectief en met zo min mogelijk risico op discriminatie.
We vinden: het kan altijd beter. Daarom zijn we scherp op onze resultaten. We leggen onze best practices voortdurend onder de loep. Zo leveren we consistent prestaties van wereldklasse. Niet voor niets zijn we een van de belangrijkste spelers op het gebied van outsourcing en customer care.
Ons MVO-programma Transcom Cares stoelt op drie pijlers: de ontwikkeling van onze medewerkers, gelijkheid en diversiteit, en maatschappelijke betrokkenheid.
We streven ernaar om onze mensen een veilige en prettige werkomgeving te bieden, waarin ze goed gedijen en zich gestimuleerd voelen om hun carrière te ontwikkelen.
Bij Transcom kijken we niet naar kleur, gender, seksuele voorkeur of wat dan ook. Wij kijken naar wie je bent en wat je kunt. Bij ons werken mensen uit alle windstreken, uit alle sociale lagen, van alle geaardheden.
We zijn zeer betrokken bij de omgeving waarin we actief zijn. Onze medewerkers zijn stuk voor stuk mensen die graag mensen helpen, zowel professioneel als privé. Dat maakt ons trots.
Transcom staat volledig achter de tien beginselen van het Global Compact van de Verenigde Naties, op het gebied van mensenrechten, arbeidsomstandigheden, milieu en corruptie.
Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO), and was promoted to President & CEO in January, 2020.
Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.
Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.
Snejana Koleva joined Transcom as CFO in August, 2020. Prior to joining Transcom, Snejana was the Finance Director for the Rock Tools Division at Sandvik. She was previously VP Strategy for Sandvik Mining & Rock Technology, and Business Development Manager, Business Area Mining & Business Area Construction. Before joining Sandvik in 2013, Snejana was Engagement Manager at McKinsey & Company.
Snejana holds an MBA from Stockholm School of Economics and a B.Sc. and M.Sc. in Finance from the University of National and World Economy in Sofia, Bulgaria.
Eva Wikmark Walin
Eva Wikmark Walin
Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within IT and Telco industry since 25 years.
Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer.
Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a nonprofit organization supporting Orphanages in Estonia, due to her Estonian origin.
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
Donald Berryman joined Transcom in March 2020 as EVP - Chief Commercial Officer, North America.
Donald has over 30 years’ experience working with customer service. Before joining Transcom, Donald was Managing Partner, DB Management Group, and he previously spent over a decade in leading positions at Sitel, most recently as global EVP – Chief Commercial Officer.
Donald holds a BS in Economics from the Michigan State University.
Oliver joined Transcom in 2018 as the Head of Sales for the Central Cluster, and was promoted to Chief Sales Officer in June, 2019, and Chief Commercial Officer - Europe in 2020. Oliver is an experienced Sales, Business- and Corporate Development Executive with extensive international experience in the BPO/ITO/Digital sector with a special focus on carve out deals.
Oliver’s career spans senior business development and sales positions in corporations such as walter services, Sitel, and Teleperformance.
Prior to joining Transcom, he was the Senior Director of Business Development with diconium GmbH where the focus was to build, operate and transfer deals in the digital environment.
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.
Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.
Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel.
Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries.
Steffen holds a BA in Business Administration from Copenhagen Business School.
Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.
Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.
Pernilla holds a Master of Law from Stockholm University, Sweden.
Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.
Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.
Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.
Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.
Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
Robert joined Transcom in April 2019 as General Manager for the Central Cluster.
Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.
Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).
Aaron Favara has over 18 years’ experience in P&L, operations, product and delivery roles within the IT/BPO sectors, having held global executive BPO roles at Sutherland, Arise Virtual Solutions, and West Corporation. He is also the Co-Founder and former Chief Operations Officer and Treasurer of PICKUP, a startup logistics company that is rapidly becoming the US national retailer’s choice for last, fast mile delivery solutions.
Aaron is a military veteran of the US Army Reserve, and holds a MBA in Management with International Emphasis and a BSBA in Economics from the University of Nebraska at Omaha.
Elected to the Board in 2015, chairman since 2017
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
Nationality: Swedish citizen
Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.
Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.
Mr. Johansson holds a MSc from the Stockholm School of Economics.
Brent J. Welch
Brent J. Welch
Brent Welch is currently Principal for Uinta Consulting, providing business strategies and management consulting services. He previously spent 13 years in executive positions with Teleperformance, most recently as the global COO. Brent has over 35 years of experience running global operations.
Brent holds a Bachelor's Degree in Mass Communication/Media from the University of Utah.
Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.
Alfred von Platen
Alfred von Platen
Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
Born in 1966, Juan R. Hurtado is a Colombian entrepreneur and businessman with a background in engineering. Inspired by his Harvard thesis, in June 1994 Juan founded Teledatos S.A., the first Contact Center in Colombia with a total capital USD $1,000 and three people.
By 2009, Teledatos led the Colombian contact center industry with revenues of USD $70m+ and a workforce of over 7,000+ agents serving leading companies in the Domestic (SAB Miller, Avianca, CEMEX, etc.) and Spanish Offshore (Vodafone, Orange) markets. In late 2009, Teledatos became part of the Teleperformance Group, the global leaders in the Contact Center industry. As President of Teleperformance Colombia, Juan continued to grow the local and Spanish markets, and focused on opening the Nearshore market for U.S. TP clients such as AT&T and Comcast.
Given his deep understanding of the Spanish Contact Center market, in 2014 Juan became President of the Colombia-Spain region of Teleperformance and moved to Madrid, where he directed the operations for both countries until 2016.
He currently devotes himself to private investments and advisory in Spain and Colombia focused on startups, real estate, and capital markets.
Altor is een familie van private equity-fondsen die zich richt op het investeren in en ontwikkelen van middelgrote bedrijven. Op deze manier kan een blijvende waarde gecreëerd worden met als doel een echt verschil te kunnen maken als een waardevolle partner voor eigenaren en managers bij het opbouwen en ontwikkelen van bedrijven van wereldklasse. Toonaangevende internationale institutionele beleggers hebben in totaal EUR 5,8 miljard toegezegd aan de vier Altor-fondsen. Altor werkt, samen met de vorige eigenaren, actief aan het opbouwen en ontwikkelen van bedrijven en heeft dergelijke mede-eigendommen in het merendeel van hun investeringen bereikt.