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Business Manager Klarna



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An exciting opportunity awaits the perfect candidate for the position of Business Manager Klarna. As Business Manager Klarna you will be responsible for our sites in Groningen (NL) and Rostock (DE).  

The Business Manager is directly responsible for the profitability and growth of his/her business unit by steering on employee performance management, service quality and client interaction. The Business Manager manages a team of team leaders, QAs and Trainers, reports directly to the Client Service  Manager and achieves his / her goals with the help of Transcoms support departments. The primary objective of the position is to build a customer centric team that deliver world class experiences in every interaction. To your help you have a strong account management team ensuring consistency across all delivery locations for the Global account.

 

TASKS & RESPONSIBILITIES  

  • Build trust with the client, always deliver amazing client meetings (WBR, MBR)
  • Empower and coach your team leaders to build  world class teams
  • Collaborate within BM-team (three at this stage)
  • Collaborate and plan operation with account  RTM and TQM
  • Plan the operation 3-6 months ahead
  • Own the ‘operational beat’, weekly and monthly
  • Ensure high employee satisfaction by building trust in the team
  • Have a good understanding of pricing structure and profitability targets, and how you can impact them
  • Ensure a Smooth and profitable operation
  • Ensure that targets are set for each employee and empower the team members to outperform
  • Act and adjust, know the result, learn from them and always improve

 

OFFER 

  • A market competitive salary
  • Company phone/laptop
  • Bonusprogram
  • The challenge to lift your own department to a higher level in a creative way
  • Travel to our other sites/client locations abroad
  • The opportunity to enrich the quality of the project with your experience
  • A positive working atmosphere and the freedom to act independently

 

REQUIREMENTS 

  • Bachelor degree or equivalent in experience
  • 3 years successful managerial experience in the Customer Contact (or closely related) industry
  • Strong in setting clear objectives and priorities and stimulating efficiency
  • Able to lead and improve the department in a professional manner
  • Experience in a strong results-oriented environment
  • English - minimum B2
  • You work with an entrepreneurial mindset

 

COMPETENCE PROFILE 

  • You are motivated and enthusiastic and have commercial instincts
  • You have excellent leadership skills to inspire even those who do not report directly to you
  • You have strong analytical skills to interpret results and take decisions based on facts and  figures
  • You inspire and challenge other people to get the best out of themselves
  • You have great personal energy and enjoy a lively environment

 

Does it sound interesting? We’re waiting for your resume! You can contact us via nlhr@transcom.com.