Passionate about creating smarter people experiences every day

Creating Smarter People Experiences Today doesn’t mark a new era in Transcom’s history. What is new is that we now have a brand identity that truly and properly reflects us as a company....

News about intelligent technology, able to replicate, modify, or correct human activities are becoming increasingly common. But how can we incorporate new technologies in our daily work a...

Transcom celebrated the 8th anniversary of our Pula office in Croatia on June 7th with an open house day for friends and family. Local charities and authorities were also invited, includi...

Transcom Spain has been recognized with two important awards granted by the Contact Center Magazine in one of the most important prestigious customer care galas in Spain: the Platinum Con...

We are more than proud to announce that Transcom Lithuania (Vilnius and Kaunas sites) has achieved EN 15838 certificate which confirms our commitment to providing quality service to all o...

Outstanding customer service is synonymous with the ability to understand and interact with customers. Clever utilization of interaction data is therefore becoming more important than eve...

Celebrating the rebirth of the territories hit by the earthquake together with the next generation. This was the theme for the Transcom event for Montereale, held on Tuesday, April 17 at ...

There has never been a more exciting time to be working with customer experience. We are witnessing the rise of a digital world led by millennials; the most educated, affluent, assertive,...

. AENOR grants this specific certification to one of Transcom’s services. Transcom is the first company in Spain to obtain the certificate according to the new international standard ISO...

Virtual Agents in Customer Service Transcom recently announced a partnership with Creative Virtual, a company specialized in self-service customer experience management solutions. One of...

Digital transformation is heading the corporate agenda. Hardware and computers are becoming faster and less expensive while software becomes significantly more sophisticated. These factor...

Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performan...

As a specialist in customer experience, Transcom is constantly looking for new ways to help our clients improve customer satisfaction and increase loyalty. One of the key elements in doin...

Transcom Spain is proud to announce that it has been officially certified by the Top Employers Institute for its exceptional employee offerings. The annual international research underta...

Some of Transcom’s agents and support staff utilize Smart Team Communicator as their real-time internal team communication tool.  Smart Team Communicator is a robust tool for effective te...

Providing customer assistance is always a delicate task, one that requires tact, empathy and skill in order to offer the right solution and strike up a rapport where necessary. The travel...

We look back at an eventful year for Transcom - and an even more exciting year to come. We hope that you will get to spend time with your family and loved ones during the holidays, come...

After being several months analyzing how artificial intelligence fits into customer service strategy, these would be my 5 top recommendations.